BSOD 0x100000ea

mikeymike · **Joined:** Mon Mar 24, 2008 12:05 pm **Posts:** 2030

support.microsoft.com says that it's to do with the graphics driver getting its knickers in a twist, or the graphics hardware is iffy.

A customer's machine intermittently hangs and/or throws this BSOD. It's an ATI card so I can't run the nvidia demos on it to give the graphics hardware a bit of a test.

My problem is that I need to come up with a consistent test case if possible for the situation before I can really try to start fixing it. On a previous visit I had reinstalled the graphics driver with the latest version, but apparently no difference.

The card is an ATI Radeon X300.

Any suggestions?

I've run memtest and orthos on it, no problems there.

XP SP3.

Silverhaze · **Joined:** Mon Mar 03, 2008 4:22 am **Posts:** 3383

you have absolutely no other hardware you can try instead? How about onboard?

I'd just load something low stress like Trackmania nations and set it to spectate mode

mikeymike · **Joined:** Mon Mar 24, 2008 12:05 pm **Posts:** 2030

Silverhaze wrote:

you have absolutely no other hardware you can try instead? How about onboard?

No onboard. I don't know if it's AGP or PCI-E, I have spare AGP cards, but first I need to see the problem and find a way of making it happen. So far my tests (on all day idle, memtest, orthos, tomb raider 4 menu) have all gone fine.

Quote:

I'd just load something low stress like Trackmania nations and set it to spectate mode

Is that a game? <googles for it>

Silverhaze · **Joined:** Mon Mar 03, 2008 4:22 am **Posts:** 3383

Yeah its a free game you can get. You can then play online and just press escape and set it to spectate mode. It will do about 3 races in that mode before kicking you for idle.

mikeymike · **Joined:** Mon Mar 24, 2008 12:05 pm **Posts:** 2030

Just FYI, the computer didn't BSOD a single time when I had it at my place. My guess is that a USB device is causing something weird to happen. The customer said it would happen when idle or when in use, which usually is driver/hardware related. I've brought the machine back, updated drivers for the printers (FWIW), maybe the problem is fixed.

johnno · **Posted:** Thu Jul 02, 2009 11:48 pm

Update Direct X wouldn't hurt.

Silverhaze · **Joined:** Mon Mar 03, 2008 4:22 am **Posts:** 3383

Have you asked the customer what kind of other devices they have connected to it when its at home? Maybe a mobile phone with a dodgy bit of software or something?

mikeymike · **Joined:** Mon Mar 24, 2008 12:05 pm **Posts:** 2030

Yep. IIRC, a memory stick I sold them (not plugged in regularly - backup device), two printers (Lexmark and Canon), USB keyboard and mouse.

BSOD 0x100000ea

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